Because it is not soon enough!
I cannot believe how rude, inefficient, and inept these clerks are at the 308 W Chapman Post Office.
I had ordered a package online and wanted it to be sent to my PO Box in another city but due to an error through the company’s ordering system it put my home zip code and city on the label instead of the PO Box city and zip code. Here’s where it gets interesting. Normally if a package going through the USPS has the wrong zip code for a PO Box it is typically returned to the sender. If it does happen to make it to a post office and the name on the box doesn’t match the name on the package it is returned to sender. Not mine. It ended up going to the post office on 308 W Chapman which is even in a different zip code than my home zip code.
When I saw it was delivered per the track and confirm I wasn’t sure what to do at that point. I did some internet sleuthing and found the PO Box my package was sent to actually belonged to a business. So I got a hold of this person through the busiess and explained the situation. He was very sympathetic and understanding of my plight. He was going to go and pick up my package on the weekend but the office was closed.
I tried to get a hold of him today but it went to voice mail so I decided for kicks I’d go to this post office myself and explain the situation and see if I could get my package. After all I have the invoice, my ID, the tracking number, pretty much everything I need to prove it is mine.
I left work and made it to the post office 10 minutes prior to closing. The line was out the door so I waited a few. 5 minutes to closing a clerk by the name of Melody came out and said she is locking up and if you aren’t past the threshold you need to go home. A couple people in line started arguing that there is still 5 minutes and her own words; “I don’t care. You need to leave.” After the others started to quiet down I quickly explained the situation to her telling that my package was delivered to this post office and a PO box by mistake and she cut me off saying that if my name isn’t on the box then it was returned to sender and I need to call the 800 number, as she pointed into some arbitrary direction.
By this time enough people had cleared so I crossed the treshold along with one other customer and she locked the door. Well Melody expected this other customer to be the official door locker and unlocker and person to shoo away the people who were still trying to come into the office. We waited in line for what must have been around 20 minutes. The same story, people trying to get in after they are closed at 4:30, that’s right they close at 4:30 during the busiest time of the year. This poor girl with her packages being told by Melody to unlock the door, tell them that they are closed.
Finally I get up to the counter and Kevin’s (I think that was his name) workstation. I explain the situation to him and he tells me the same thing that if my name is not on the PO Box then it was returned to sender. I had the tracking info on my phone and I showed him and told him that it says it was delivered and he said; “I don’t care what that thing says.” So I flat out ask him then where was my package delivered to? He then asks me where it was supposed to go, I tell him my PO Box number. He asks where it was sent to, I said the same PO Box number only here. He then goes on and on about how the system doesn’t really track the packages and he’s doing me a big favor by checking and I am incredibly lucky if they are actually here. He goes takes those 10 steps to the shelf and picks up a small flat rate box and hollers at me what is my name and I holler back my name and then he comes back with my package.
Now here is how all of this could have been prevented. Melody, if I say my package was delivered and you are closing up. Would it have really killed you to take the minute to go check to see if it was actually there instead of telling me to call that number? You know if I had left, called that number, I would still be without my prescription. Possibly having it refilled again all the while it is sitting on the shelf in your post office because you felt it necessary to be a COMPLETE JERK and not DO YOUR JOB! Unless I am wrong about the job description for desk clerk for the US Postal Service. Does it say be as rude as possible, show no concern for the customer, all the while complaining about how many people are in line, make sure you have customers control the flow of additional customers?
Kevin, if I remember your name correctly, why did you find it necessary to yell at me that you don’t care what the USPS track and confirm website says when it says my package was delivered and I know the address on there was incorrect and it came to this location? Did it really kill you to walk those 10 paces to check if my package was there? It must have been. As much as you were throwing a fit like a 2 year old, each step must have been pure agony.
Of the course the biggest question is if my name wasn’t on the PO Box and the wrong zip code was on the label then why was this package delivered at all?